Job Information
Actalent Technical Writer in Cadillac, Michigan
Job Title: Technical WriterJob Description
Seeking a Technical Writer to serve as a crucial liaison among engineering, product management, and customer care teams, primarily focusing on addressing technical inquiries from customers and end-users. The role involves spending approximately 25% of the time creating new documentation, 25% revising existing documentation, and the remaining 50% supporting customer service by responding to customer queries. Responsibilities include creating and revising technical documents like user manuals and training presentations, providing input to the Graphic Design team for manual illustrations, establishing a Help Center Library for recurring customer inquiries, and managing the revision and approval processes for technical documents.
Hard Skills
Technical Writing
Microsoft Office Suite Proficiency
Soft Skills
Customer Service Mentality
Ability to work with a cross-functional team
Job Type
This is a Contract-to-Hire position with a duration of 12 Month(s).
Work Site
This is a fully on-site position in Cadillac, Michigan.
Work Environment
Standard work hours are from 8 AM to 5 PM, with flexibility to accommodate a 12 PM to 8 PM schedule for candidates interested in supporting West Coast customers. The majority of the team operates on a 9/80 schedule, but a standard 40-hour work week can also be accommodated.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.